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Frequently Asked Questions

  • 1. What services can iPhoneScreenDoctor provide for me?
    • We repair cracked iPhones, iPads screens, we also repair water damage Macbooks with a 99% success rate. all our services are 100% satisfaction guaranteed, and our parts have lifetime limited warranty against any defects.

  • 2. Which iPhone models does iPhoneScreenDoctor service?
    • We repair 3G, 3GS, 4, 4S, 5, 5S, 5SE, 6, 6 Plus, 6S, 6S Plus, 7, 7 Plus. We also reapair all iPads, and Macbooks.

  • 3. How can I contact an iPhoneScreenDoctor technician?
    • You can send us a message here or give us a ring at (631) 606-2979.

  • 4. How and where do submit my warranty information?
    • For all warranty claims please contact us by email or call us before you send us your device.

  • 5. What are the details of my iPhoneScreenDoctor warranty?
    • We cover all parts used on the repair of your device that malfunction, do not work properly, for 1 year.(not transferable ).

  • 6. What does the iPhoneScreenDoctor warranty not cover?
    • •Accidental or purposeful drops after our technicians repaired the device.
    • •Water damage, both before and after our technicians repaired the device.
    • •Tampering with internal hardware after our technicians repaired the device.
    • •Damage resulting from attempted customer repair after our technicians repaired the device.
    • •Unlocked or jailbroken devices before and after our technicians repaired the device.

  • 7. Are all iPhoneScreenDoctor services guaranteed?
    • Yes all of our services are 100% guarateed.

  • 8. Can I mail my iPhone for repairs?
    • Yes if you are unable to meet in person or you rather mail your iPhone to us. please contact us before you drop your iPhone on the mail. You must make sure that Parcels are properly packed so that they will not get damaged during delivery.

  • 9. How is the quality of iPhoneScreenDoctor replacement screens?
    • our parts are made of the most high quality materials to ensure you will be happy with our services for as long as you own your device.

  • 10. Where can I submit customer feedback?
    • you can sed us a message here.

  • 11. Where can I leave a customer review?
    • For Google reviews here.
    • For Facebook reviews here.

  • 12. How long do repairs typically take?
    • iPhone repairs usually takes 25 minutes for screen replacement.
    • iPad repairs usually takes 2 to 3 hours for screen replacement.

  • 13. How can I contact customer service?
    • You can email us at help@iphoneScreenDoctor.com
    • Call us at (631)606-2979.

  • 14. How can I sell my old iPhone?
    • We purchase most old or broken iPhones, click here for a view of our prices or call us.

  • 15. Where is iPhoneScreenDoctor located?
    • we are located at
      10 Abby Dr. East Northport, NY 11731.

  • 16. Where can I share my "iPhoneScreenDoctor" experience?

  • 17. What are my options if my area does not have a local iPhoneScreenDoctor?
    • if you are unable to meet in person you can mail your iPhone to us. please contact us before you drop your iPhone on the mail. You must make sure that Parcels are properly packed so that they will not get damaged during delivery.

  • 18. Where can I report a problem with my iPhoneScreenDoctor service?
    • You can email us at help@iphoneScreenDoctor.com
    • You can also call or text (631)606-2979.

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